Purchasing & Policies

ART DIMENSIONS, SIZES, & IMAGES
All dimensions on our website are listed in inches.  Framed paintings are listed with both the framed and unframed dimension, height x width.  The images displayed on our website are an accurate depiction of the artwork, but have no contract value.  We can send you additional images that show framing detail upon request.
ARTWORK CONSIDERATION AGREEMENT
We understand that finding that perfect piece of fine art for your home or business can be challenging.  We offer our collectors the opportunity to take home artwork on a trial basis for up to 6 days.  Your credit card information will be recorded at the time the artwork is taken from the gallery but not charged.  If the piece is not an optimal fit for your environment, it may be returned within the 6 day timeframe.  If we do not hear back from you within the 6 day timeframe, your credit card will be charged.  Contact the gallery at info@gallerypetroglyphe.com or call 209-286-1387 for more information.
ART TO HOME AGREEMENT
We offer a short term, no interest payment plan agreement which allows a collector to purchase fine art with payments that can be made for a course of up to 6 months.  Contact the gallery at info@gallerypetroglyphe.com or call 209-286-1387 for more information.
DESIGNER TRADE PROGRAM
We offer designers, builders and architects 10% in incentives on purchases for their clients.  The gallery has an extensive collection of fine art by distinguished artists including paintings, sculpture, glass and ceramics.  Our artists are very responsive to requests and custom artwork pieces may also be commissioned for a specified location.

Our Art to Home and Artwork Consideration Agreements can allow your client some flexibility when purchasing fine art as well as the ability to acquire artwork with a payment plan that fits within their budget.  Contact the gallery at info@gallerypetroglyphe.com or call 209-286-1387 for more information.

PURCHASES
Visit the gallery to purchase the artwork you see on our site OR purchase online.  We make every attempt to regularly update the images on our website to reflect available pieces.

Payments

We accept Visa, Mastercard, and Petroglyphe Gallery issued Gift Cards.  Your credit card will be charged at the time your order is placed.

Sales Tax

California sales tax is applied to each purchase that is to be picked up at the gallery, at a rate of 7.25%.  If a purchase is shipped to another location in California, sales tax will be charged at the rate consistent for the “ship to” destination.  No sales tax is charged on purchases that are shipped to locations outside of California.

SHIPPING POLICY & PROCEDURE
When purchasing online you can choose to pick up your artwork purchase at the gallery during business hours free of charge or have the artwork shipped.  The gallery is open Thursday – Saturday, 11:30am – 5:30pm;  Sunday, 11:30am – 4pm PST.

We ship via FedEx, UPS and USPS.  All artwork is shipped fully insured.  Most standard delivery, in-stock purchases are shipped within 5 – 7 business days of purchase.  This can vary if the artwork is being shipped directly from the artist.  We will do our best to get orders out in a timely manner.  Once your artwork is shipped, you will receive an email with a tracking number.  A signature will be required upon delivery.

Standard Shipping in the U.S.

Orders will be charged 10% of the total order value.  All shipping charges are based on the shopping cart total at checkout.  *Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands may incur additional costs.

Oversized Items
Due to size and or weight, select items will require special handling and a delivery surcharge.  Items requiring special handling will be listed as oversized and the additional cost will be noted in the product details.

International Shipping

Petroglyphe Gallery is happy to coordinate the shipping of an artwork purchase outside the continental U.S.  However, deliveries outside the continental United States may require additional shipping charges.  Please contact the gallery at info@gallerypetroglyphe.com or call us at 209-286-1387, Thursday – Saturday, 11:30am -5:30pm;  Sunday 11:30am – 4pm PST to receive a shipping quote.  Be aware that our quotes for shipping outside the U.S. and Puerto Rico do not included any applicable duty, value added taxes (VAT), or import consumption taxes.  The recipient of the artwork will be required to pay the duty or VAT upon delivery.  Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.

RETURN POLICY & PROCEDURE
We want you to love your new art!  If however, the artwork does not meet your expectations, you will need to initiate the return process within 7 days of receiving your order.  Save all the original packaging and contact us at info@gallerypetroglyphe.com or call 209-286-1387 for a return authorization.  The return package must be insured for its full retail value, and once the artwork arrives back at the gallery in original undamaged condition then a full refund can be issued.  Insurance & shipping costs for any returns are born by the customer.
DAMAGES
Because we take great care in packaging and shipping your purchase, merchandise is rarely damaged in transit, but it can happen despite all precautions.  Inspect your purchase carefully, starting with the outside of the box when it is delivered.  If there is any damage to the shipping container, please document by taking a photo.

Upon opening the package notify us immediately of any damaged or defective artwork by emailing us at info@gallerypetroglyphe.com or calling 209-286-1387 so that we may provide further instruction and arrange re-shipment when applicable.  Petroglyphe Gallery is not responsible for damage that occurs during transit with shipping companies, however, we will work with the carrier to reach a resolution.

COMMISSIONED & SPECIAL ORDER ITEMS
A number of our artists will work with collectors to create commissioned pieces.  Commissioning a piece of art is a fun and unique experience.  Commissioned artwork is priced based on the size, medium, and complexity of the piece.  Commissioned artworks may be priced higher than comparable pieces in the artist’s portfolio.  The time to complete your commissioned artwork will vary depending on the size, medium, and complexity of the piece.  Many of our artists can work from photographs as a reference if they are available.  If a photograph is not available, you will have the opportunity to describe in detail to the artist what you would like.

Before the artist begins working on your commission, a 50% non-refundable deposit is required to pay for the artist’s time and materials.  Once the piece is complete, a high-resolution image of the piece will be emailed to you for your viewing.  Upon your acceptance of the artwork, we will charge your credit card the remaining 50% and ship the piece to you.  If for any reason you are not entirely satisfied when you see the image, we can work with the artist to make small changes in the piece to your satisfaction.

All commissioned artwork and special order items are final sale.

PRIVACY POLICY
This privacy policy discloses the privacy practices for gallerypetroglyphe.com.

What information do we collect?
We collect information from you when you register on our site or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name or email address.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
-To personalize your experience (your information helps us to better respond to your individual needs).
-To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
-To process transactions. We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by you the customer.
-To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional gallery news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only gallery personnel who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Do we use cookies?
We do not use cookies.

Do we disclose any information to outside parties?
We use an outside shipping company or the U.S. Postal Service to ship orders, and a credit card processing company to bill users for goods and services. These entities do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Third party links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of any other site that collects personally identifiable information.

Online privacy policy
This online privacy policy applies only to information collected through our website and not information collected offline.

Your consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.

Contacting us
If there are any questions regarding this privacy policy you may contact us using the information below:

Petroglyphe Gallery
8317 Main Street
Mokelumne Hill, CA 95245
USA
(209) 286-1387
info@gallerypetroglyphe.com

Care Instructions

CARING FOR YOUR ARTWORK
In general, it is best not to hang artwork in direct sunlight. Paint and ink pigments are susceptible to change over time and environment contributes to this. It is recommended to pick a location without direct sunlight, large or rapid heat fluctuations, and most importantly someplace you can enjoy it for a lifetime!

A stretched canvas should be handled and placed with care.  Always try to place a canvas painting on a level surface and avoid objects pressing against the canvas from behind.  Even left for 10 minutes, the object can leave a stretch mark on the canvas that could remain.  There are times when a canvas may become loosened on the stretcher bars.  To retighten a canvas, carefully spray a light mist of water on the back of the canvas and leave the piece painting side down to dry in the sun for a couple of hours.  Canvases are made of fabric and with time the weave may become loose.  This process is safe and will not damage the artwork.  If you feel concerned about attempting this on your own contact a professional.

See below for care instructions specified by certain artists…

Suzanne Bell, Encaustics– Created with wax, pigment, and resin.  While this medium is durable, it is recommended to avoid high heat (like attics during storage, or hot cars) and direct sunlight. Additionally, due to the nature/material of encaustics they can chip and scratch.  To maintain your encaustic artwork’s vibrancy, use a soft microfiber cloth to buff and shine the surface of the piece once every 6-12 months.

Richard Mills, Copper Vessels– Your unique copper vessel will need very little care if it is kept indoors and not exposed to a moist or harsh environment.  It has been given a patina to enhance and protect its surface, and then waxed to halt further oxidation.

*Routine dusting with a soft, dry cloth and an occasional hand buffing with a dry dust mitt or soft, dry cloth will maintain its luster until the wax begins to wear away.  Restore the wax coating by applying a little paste wax every six to twelve months.  Let the wax dry, then polish with a soft, dry cloth.

-DO NOT use car or boat wax.  These products contain agents that will damage the surface.
-DO NOT put water in your copper vessel.  This will damage the inside AND outside the vessel.
-DO NOT remove the patina.  It is part of the design and it protects the surface.
-DO NOT apply varnish or a plastic coating to the surface.  This will change the character of the vessel, and could eventually fail, exposing raw metal.

Doug Downs, Bronze Sculpture– Clean gently with a cloth or feather duster.  Do NOT use any polishes or cleaners.

Mary Anderson, Ceramic– Clean gently with a cloth or feather duster. They are NOT intended to hold water and are NOT dishwasher safe.

Harry Nakamoto, Ceramic– Clean gently with a cloth or feather duster. They are NOT intended to hold water and are NOT dishwasher safe.

CARING FOR YOUR JEWELRY

All of our jewelry is made with care. We hope you love it as much as we do! Here are a few quick tips and suggestions from the designers to keeping your jewelry beautiful and ready for use:

  • Store pieces separately and in an airtight container to avoid scratches and oxidation.
  • Apply beauty products (perfume, hairspray, deodorant) before wearing your jewelry. Certain chemicals in these products may damage the finish.
  • Only use a silver polishing cloth to clean your sterling silver. Tissues and paper towels can cause scratches.
  • Never use an abrasive on your gold-plated jewelry.
  • “Brushed” silver and gold finishes can be cleaned using a soft toothbrush and toothpaste. This is a purposely matte finish and the use of a polishing cloth and polishes can “rub out” the brushed finish.

For designer specific cleaning information, please follow the suggestions and instructions under the jewelry designers.

Austin Design– A jewelers polishing cloth may be used to polish the silver. Ultra-sonic and dip cleansers should be avoided.

Carmen Q– Clean your matte silver pieces with a soft toothbrush and toothpaste. Take care not to scratch pearls and only use pearl safe cleaner.  Some of the pieces may have a tarnished/antiqued appearance, and a soft cloth can be used to remove natural oxidation that may occur over time.

Crash Jewelry– Avoid direct contact with beauty products. Use a polishing cloth to clean silver earring wire or necklace chains.

Delias Thompson– Use a silver polishing cloth to remove oxidation.  Some pieces may have a tarnished/antique appearance that is part of the design.  Take care when polishing these pieces to be sure the design oxidation is maintained and not polished away.

Echo of the Dreamer– To avoid damage to stones, use toothpaste and a soft toothbrush to gently clean highly detailed pieces.

Edward Lawrence– Use a silver polishing cloth to touch up earrings and necklace silver details. Do not use dip cleaners as they may harm the stones or fossil used. Avoid contact with beauty products.

Happy Woman– Use a jewelers polishing cloth to clean and polish.

Mar Hoops– To avoid scratches, store in a soft cloth. To clean, wipe with a soft polishing cloth. Avoid direct contact with hairspray and perfume.

Mark Steel– For all pieces (except those with a brushed finish), use a polishing cloth to clean and shine. Ultra-sonic and dip cleaner may be used only on silver. Do not use jewelry cleaner on Nobium, polish with a soft cloth.   “Brushed” silver and gold finishes can be cleaned using a soft toothbrush and toothpaste.  This is a purposely matte finish and the use of a polishing cloth and polishes can “rub out” the brushed finish.

Monkeys Always Look– Use a silver polishing cloth or dip cleaner.

Montana Leather– Avoid getting the leather soaking wet. Clean leather with saddle soap. Polish silver and copper pieces with a polishing cloth.

Philippa Roberts– To clean your jewelry, use toothpaste and a soft toothbrush to cleanse and keep the matte finish.

Rewind– Mechanical watches need to be wound every day, they rely on stored energy in the main spring for movement. The time will need to be set each day. Each watch is sold “as-is” and is not guaranteed to keep time.  Silver ring bands, necklace chain, and earring wires may be polished with a soft polishing cloth.

Yes & Yes Designs, Made from Books– Wipe dirty pieces gently with a slightly damp cloth. Avoid wearing in water. If your piece gets wet, allow it to air dry and touch it as little as possible while drying.

CARING FOR ART GLASS & SPECIALTY ART PIECES

Annie Glass– Dishwasher safe, tarnish proof, durable everyday use and chip resistant. Avoid abrasive cleaning. Not recommended for microwave, oven or freezer use.

Cascadia Stoneware– Oven, Dishwasher, and Microwave safe. Avoid thermal shock and freezing with liquids to help avoid cracking.

Fimo Creations– Wipe clean with a damp cloth.

Houston Llew, Spiritiles– Wipe clean with a slightly damp cloth.

Robert Held, Art Glass– Hand wash with mild soap. Not dishwasher safe.

RoseTree Glass– Hand wash with mild soap. Not dishwasher safe.

CARING FOR HANDBAGS & TEXTILES

CAS Handmade Leather Purses-To remove surface dirt use saddle soap or leather salve.

Little Minnow Handmade Accessories-Hand wash cold. Do not tumble dry, lay flat and air dry.

METcolors Giclees Pillows-Spot clean the canvas with mild fabric soap. To clean the print image, wipe with a slightly damp cloth. Interior pillow is removable and down-filled.

Spicer Cork Bags– Naturally water resistant, stain resistant, antimicrobial and durable. Spot clean with mild soap and water.